Orders received before 1pm Pacific time are shipped the same business days while those received after are shipped the following business day. Delivery times are between 2 to 5 business days depending on your location. Orders received on weekends and holidays are shipped the next business day during regular hours. Orders will have a separate tracking email sent to you once the order is shipped, please be sure to enter an email address where you can receive your tracking information.
We guarantee satisfaction for all of our products and customer satisfaction is our top priority. If you are not 100% satisfied with your purchase from Allysian Sciences Inc. you can return your unopened item(s) in their original packaging for a full refund or exchange within 365 days of purchase. Returns must be unopened, in the state you received them, and in the original packaging.
OPENED ITEMS: Allysian Sciences offers a 30 (thirty) day 100% (one hundred percent) unconditional money back guarantee on opened products. Allysian Sciences Inc. will refund, or exchange, opened and/or partially used products if returned within 30 days of the purchase date.
RETURN MERCHANDISE AUTHORIZATION NUMBER: Before returning any item you must obtain an RMA number to be placed on the return package. Please contact us at firstname.lastname@example.org or call 604-369-0024 and we will supply you, within one business day, with an RMA number and our return address. Returns without an RMA number or to the incorrect address will not be accepted. If you purchased an Allysian Sciences Inc. product directly from an Independent Affiliate or Distributor (it was not shipped from an Allysian Sciences Inc. location) and are not satisfied, you MUST return the product to your place of purchase.
SHIPPING FEES: The original shipping fees, if any, are non-refundable, and the cost of shipping for the return of your shipment, if any, is at your expense. However, the cost of shipping any exchange items back to you will be covered by Allysian Sciences Inc. Please ship returns only with a trackable shipping method and note the tracking number of your return.